Nancy McNaughton & Kerry Knickle

Kerry Knickle (LLM, ADR) and Dr. Nancy McNaughton bring over 30 years of expertise in conflict resolution, communication, and professional development. As founders of Communication Matters: INESRA, they have designed and delivered highly experiential training programs for professionals across diverse industries, including healthcare, law, law enforcement, business, and regulatory bodies. Their innovative workshops, such as The Collegial Conflict™ Workshop Series and The Art and Science of Facilitation, are recognized nationally and internationally for enhancing communication skills and fostering collaboration.

With a background in alternative dispute resolution, Kerry specializes in the impact of assumptions, judgments, and communication on personal and professional interactions. Her approach emphasizes the power of open, constructive conversations in resolving conflict and strengthening relationships. Nancy, an assistant professor at the University of Toronto, focuses on simulation-based education, mental health communication, and leadership development. Her research explores the crucial connections between emotion, problem-solving, and adequate decision-making in professional practice.

Together, they are dedicated to equipping professionals with the skills to navigate challenging interactions confidently. Through interactive learning experiences, they help participants develop practical strategies to manage workplace tensions, improve dialogue, and build stronger, more inclusive teams. Their expertise ensures that every training session is insightful, engaging, and immediately applicable to real-world challenges.